Terms of Use
Last updated: 7 September 2026
These terms govern use of Nurtra — the enrolment CRM at nurtra.ai and crm.nurtra.ai, including its public enquiry, tour, survey and referral pages. By using Nurtra you agree to them. Most people use Nurtra as a staff member of a childcare organisation that subscribes to it; that organisation's subscription agreement with us sits alongside these terms.
Accounts
Staff accounts are created by invitation from an organisation's administrator. Keep your credentials to yourself, keep your details accurate, and tell us promptly if you suspect your account has been used without your permission. You are responsible for what happens under your sign-in.
The service
Nurtra provides enquiry and enrolment management: pipelines, tours, email and SMS, website chat, surveys, marketing tools, reporting, and optional integrations. We improve Nurtra continually, which means features may change; we will not materially reduce the core service during a subscription without notice.
Your organisation's data
Everything an organisation records in Nurtra stays the organisation's. You grant us the licence needed to host, process, transmit and display that data solely to provide the service, as described in our Privacy Policy. The organisation is responsible for having the right to record the information it enters — in particular, families' and children's details — and for the accuracy of what it records.
Acceptable use
- No unlawful, misleading or infringing content.
- Messages sent through Nurtra must comply with applicable law, including the Spam Act 2003 (Cth) — send to people who expect to hear from you, and honour unsubscribes.
- No probing, disrupting or overloading the service, and no accessing another organisation's data.
- No reselling or white-labelling Nurtra without a written agreement with us.
Integrations and social media accounts
Connecting a third-party service — childcare management software, or a Facebook, Instagram or TikTok account — is optional and subject to that service's own terms. Nurtra stores the connection's tokens encrypted, uses social media access only to read what the connected account has published, and never posts on its behalf. A manager can disconnect at any time. Third-party services are theirs, not ours: we are not responsible for their availability or conduct.
AI-assisted features
Nurtra's AI features draft, summarise and suggest. They are assistance, not advice — review AI output before relying on it or sending it to a family, and treat it as a starting point rather than a professional opinion.
Availability
We work to keep Nurtra available around the clock and schedule maintenance thoughtfully, but no online service can promise to be uninterrupted or error-free.
Intellectual property
The Nurtra software, design and branding belong to us. Don't copy, modify or reverse engineer them, and don't use our branding without permission.
Liability
Nothing in these terms excludes rights that cannot be excluded, including consumer guarantees under the Australian Consumer Law. Otherwise, to the maximum extent the law permits, our liability in connection with the service is limited to resupplying the service, and neither party is liable to the other for indirect or consequential loss.
Suspension and ending
We may suspend or end access for material breach of these terms or where a subscription lapses. When an organisation leaves Nurtra, it can export its data beforehand, and we delete it as described in the Privacy Policy.
Changes, law and contact
We may update these terms; changes appear on this page with the date above, and continuing to use Nurtra after a change means accepting it. These terms are governed by the laws of New South Wales, Australia. Questions: support@nurtra.ai.