Enrolment journey

Chats

Answer families who start a conversation in the chat widget on your website. Replies reach their browser instantly.

Chats: the conversation list and an open thread
Fig. 30Chats: the conversation list and an open thread
  • The left column lists conversations with the family, type (for example Enrolment enquiry or Account enquiry), centre and last message. show all includes older threads.
  • Threads where the family had the last word are marked waiting.
  • While anyone is waiting, the Chats item in the sidebar pulses red and a bell rings on every page until someone answers.
  • Every chat creates a lead, with the ad or search that brought the family.

Reply to a chat

  1. Open Chats and pick a waiting conversation.
  2. Type your reply and send. Your profile photo shows beside it.
  3. Open the family from the thread to book a tour or log details.

Chat hours, greeting, away message and widget colours are set in Website Config.

Updated 2026-11-06 · nurtra.ai