Settings

Website Config

The chat widget, enquiry form and tracking snippet for your websites. Three tabs: Chat, Enquiry Form and Website Tracking.

Chat

Settings → Website Config → Chat (hours and widget appearance)
Fig. 55Settings → Website Config → Chat (hours and widget appearance)

Live chat hours

  1. Switch on Only offer live chat during set hours.
  2. Tick the days someone answers, set From and Until, and choose the timezone.
  3. Optionally write an automatic greeting (posted when a consultant has the portal open) and an away message.
  4. Press Save chat hours.

Outside hours, the widget says when someone will be back and points families to the enquiry form, so the lead is still captured.

Widget appearance

  • Pick a colour and a font, or Match my website. The preview updates as you go.
  • Press Save appearance. Every site updates within about five minutes, with nothing to paste again.

Enquiry Form

Settings → Website Config → Enquiry Form
Fig. 56Settings → Website Config → Enquiry Form
  • One embed code for an organisation-wide form where families pick their centre and up to two more choices.
  • Tick which sections every form asks: your details (always), children, tour booking and attributes.
  • For each field, set Asked and Required. Only first name is fixed, and one of phone or email must stay required.
  • Add organisation-level custom questions and a thank-you page.
  • The organisation-wide book-a-tour form lives here too.

How the form looks

Make the forms match your website. One look covers every enquiry and book-a-tour form, each centre's and the organisation-wide ones, and the family's personal booking link.

  • Accent colour for buttons, picked options, ticks and section headings. Writing on a button turns dark by itself when the colour is too light for white. If your chat widget has a colour, Use my chat colour copies it.
  • Font: pick the one your website uses. The form sits in a frame, so it can't borrow your page's font by itself.
  • Page background: light grey, white, transparent (your page shows through) or a colour of your own.
  • Form style: a card with a border and shadow, or flat, sitting straight on the page.
  • Width (narrow, standard, wide or full), corners (round, soft or square) and text size (standard or large).

The preview underneath draws the form on a stand-in web page as you choose. Press Save look and your forms wear it within a minute, with nothing to paste again.

A form that fits its spaceThe embed codes now size the form's frame to fit: no blank space under a short form and no scrollbar inside a long one, including after a family sends it. Paste a form's embed code again (from here, or from the centre in Manage Centres) to get this. Older embeds keep working as before.

Website Tracking

  • An invisible snippet that counts visits into Analytics and links a family's browsing to their enquiry.
  • It sends a nurtra_enquiry event to your Google Tag Manager data layer so a conversion tag can fire.
  • Step-by-step instructions for Wix, Squarespace and Framer sit beside the snippet.

Updated 2026-11-06 · nurtra.ai