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Glossary: scores, pills and badges
What every coloured pill and number in Nurtra means. The same legend is in the app under the book icon in the top bar.
Lead heat and score
Every family has a lead score out of 100, blended from four parts: engagement, responsiveness, recency and start-date intent. It updates as the family interacts.
| Heat | Score | Meaning |
|---|---|---|
| Hot | 75+ | Highly engaged. Act first. |
| Warm | 50–74 | Engaged. Keep the momentum. |
| Cool | 28–49 | One-way contact so far. |
| Cold | Under 28 | Little or no engagement. |
Start window
| Pill | Preferred start is… |
|---|---|
| Immediate | Within 14 days, or already past |
| ≤30 days | 15–30 days away |
| ≤60 days | 31–60 days away |
| ≤90 days | 61–90 days away |
| ≤6 months | 91–180 days away |
| 6 mo+ | More than 180 days away |
Other pills
- Priority 1, 2, 3…: the family's Priority of Access category. The lowest value is the highest priority. Defined in Pick Lists.
- Attributes 17: the total value of the attributes a family carries (for example Defence Force, ATSI, Health Care Card).
- Additional needs: at least one child has an allergy, medical or support need recorded. Details are on the Children tab.
- Sunnyside +1: the family's primary centre plus how many others they asked about. Hover to see them all.
- Low / Possible / High / Very High Risk: where your organisation is linked to OWNA, enquiries are checked against the bad-debt report. The pill shows the level only, never an amount.
- Avatar colours come from the name so a person looks the same everywhere. They carry no meaning.
Updated 2026-11-06 · nurtra.ai